Q: Do I need an account to place an order?
A: Yes. An account is required to complete checkout, track your orders, and manage your purchase history.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly. If your order has not yet entered production or shipment, please contact us immediately at [email protected] with your order number. We will do our best to assist.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, and American Express.
Q: In what currency will I be charged?
A: All orders are charged in U.S. Dollars (USD), regardless of any currency preview displayed on the website.
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How long does delivery take?
A:
Order processing: 1–3 business days
Shipping time: 5–10 business days after dispatch
Delivery times may vary during peak seasons or due to carrier delays.
Q: Are the red envelopes, postcards, tote bags, or door signs customizable?
A: Some products may offer customization options such as text, names, or designs. Customizable options (if available) will be clearly indicated on the product page.
Q: Are the colors and designs exactly the same as shown online?
A: We strive to display product images as accurately as possible. However, slight variations in color or texture may occur due to screen settings or production batches.
Q: What is your return policy?
A: You may request a return within 30 calendar days of delivery. Items must be unused, unmarked, and returned in their original condition and packaging.
Please note:
Customized or personalized items (such as custom door signs or printed tote bags) are non-returnable unless defective or incorrect.
Items damaged due to misuse are not eligible for return.
Q: How long does it take to receive a refund?
A: Once approved, refunds are issued within 1 business day and typically appear in your account within 5–10 business days, depending on your bank or payment provider.
Q: Is my payment information secure?
A: Yes. We use a PCI DSS–compliant payment processor and never store your full credit card information on our servers.
Q: Do you share my personal information?
A: We only share information with trusted third-party partners (such as payment processors and shipping carriers) as necessary to fulfill your order. We do not sell your personal data.
If you have additional questions about our red envelopes, postcards, tote bags, or door signs, please contact us at [email protected].
Our support team is happy to help!
